Refund & Cancellation Policy

Last Updated: 10 October 2026

This Refund & Cancellation Policy (“Refund Policy”) explains the circumstances under which NewCompanyAlerts.com (“NewCompanyAlerts.com”, “we”, “us”, or “our”) may approve, reject, process, or otherwise handle refund and cancellation requests for our products and Services.

By placing an order, making a payment, purchasing a subscription, or using any Service provided by NewCompanyAlerts.com, you acknowledge that you have read and accepted this Refund Policy.

Please review this Refund Policy carefully before completing your purchase.

Acceptance of mandatory policies is separate from optional consent to promotional marketing. Refusing or withdrawing optional marketing consent does not, by itself, affect an order, subscription or refund request. All refund exclusions and decisions remain subject to applicable law.

Legal rights safeguard: All refund exclusions are subject to applicable law. Nothing in this Policy limits any remedy that must be provided under applicable law, including where a purchased service is not delivered, is materially inconsistent with the agreed description, or is otherwise legally required to be remedied.

Important Subscription Delivery and Refund Notice

Daily subscription data is generally scheduled for delivery between 9:00 AM and 11:00 AM IST. This is an estimated window, not a guaranteed delivery time. Government website/server downtime, public holidays, manual processing, source changes or unavailability, third-party vendor issues, maintenance and other external or operational circumstances may delay or prevent delivery. If a relevant government website or server remains unavailable for the entire day, that day's data may not be available. No subscription refund is provided solely because of such external/operational delay or missed daily delivery. If the data later becomes available, we may provide it later and may, at our discretion, extend the subscription period where appropriate. Any non-excludable rights under applicable law remain unaffected.

The file type (including Excel/CSV), columns, fields, layout or structure may change because data is compiled from government/public records, third-party vendors and other lawful sources. The original source formats and availability are outside our control.

1. General Refund Policy

Our Services primarily consist of digital data products and electronically delivered Services.

Because digital data can be delivered, downloaded, accessed, copied, or made available electronically, payments for delivered Services are generally non-refundable.

Once purchased data or a digital Service has been delivered, downloaded, accessed, or otherwise made available to the customer, no refund will normally be provided.

This applies even if the customer later decides that the data is not required, does not meet their expectations, or does not produce the expected business results.

2. No Refund After Data Delivery

No refund will be provided after data has been:

• Delivered to the customer
• Sent by email or WhatsApp
• Provided through Google Sheets
• Provided through a Drive link
• Made available through another agreed delivery method
• Downloaded by the customer
• Accessed by the customer

Once the digital data or Service has been made available, the order will generally be considered fulfilled.

3. Data Accuracy and Quality Complaints

NewCompanyAlerts.com does not provide a 100% accuracy guarantee for its data.

No refund will be provided because:

• A phone number is unreachable
• A phone number is inactive
• An email address is invalid
• Company information is outdated
• Company information is incomplete
• Duplicate records are present
• Information differs from information available from another source
• The customer expected a different result from using the data

Our data may be compiled from government/public records, third-party vendors and other lawful sources. We do not manually verify every record before delivery.

The file type (including Excel/CSV), columns, fields, layout or structure may change depending on the source and its availability.

Customers are responsible for reviewing the nature and requirements of the data before purchasing.

4. Business Results Are Not Guaranteed

NewCompanyAlerts.com does not guarantee any particular result from the use of purchased data.

Therefore, a refund will not be provided because the customer:

• Did not receive enough responses
• Did not generate leads
• Did not make sales
• Did not receive conversions
• Did not generate revenue
• Did not achieve the expected marketing results
• Did not achieve the expected business outcome

The performance of any marketing, sales or business activity depends on factors outside our control.

5. Requirement or Expectation Mismatch

Customers are responsible for reviewing and confirming their requirements before making payment.

If the customer later determines that the purchased data does not match their personal expectations, preferred targeting, business strategy or intended use, this will generally not qualify for a refund.

Where appropriate, NewCompanyAlerts.com may consider providing corrected or replacement data at its discretion.

6. Wrong Product or Package Purchased

If a customer purchases the wrong data category, package, location, quantity or subscription, the payment will generally not be refundable.

However, if the purchased Service has not yet been delivered, NewCompanyAlerts.com may, at its discretion:

• Adjust the order to another suitable package or Service;
• Exchange the purchased Service for another suitable Service; or
• Review the matter on a case-by-case basis.

Once the original Service has been delivered, the purchase will generally be non-refundable.

7. Customer Cancellation Before Delivery

If a customer requests cancellation after making payment but before the purchased Service has been delivered, the request may be reviewed on a case-by-case basis.

Depending on the circumstances, NewCompanyAlerts.com may approve or reject the cancellation request.

If a refund is approved, applicable payment gateway, transaction, administrative or processing charges may be considered on a case-by-case basis before the final refund amount is determined.

8. Non-Delivery of Purchased Service

If a customer has made a successful payment but a one-time purchased data product has not been delivered, NewCompanyAlerts.com will review the transaction and delivery status. Depending on the circumstances and applicable law, we may provide the purchased Service, a replacement/alternative Service, or another appropriate resolution. A refund is not automatic, but any remedy required by applicable law will be provided. All refund exclusions remain subject to applicable law.

For subscription daily delivery, the specific rules in Section 19 apply: external or operational delays and missed daily data do not, by themselves, entitle the customer to a subscription refund.

9. Technical Delivery Problems

Our Services are delivered through online, cloud and electronic systems.

If a technical problem prevents a customer from downloading or accessing an otherwise purchased and delivered file or link, the customer should contact us.

Examples include:

• A corrupted file
• A broken download link
• A temporary cloud access problem
• A technical delivery failure
• A file that cannot be opened due to a delivery-related technical issue

In such cases, NewCompanyAlerts.com will first attempt to resolve the technical problem.

Depending on the situation, we may provide:

• A new download link;
• A replacement file; or
• Another suitable technical resolution.

A technical delivery problem does not automatically create a right to a refund.

Where appropriate, the matter may be reviewed on a case-by-case basis.

10. Duplicate Payments

If a customer accidentally makes the same payment more than once for the same order or Service, the duplicate payment may be refunded after the transaction is verified.

The refund will generally relate to the duplicate amount received.

11. Incorrect or Excess Payment

If a customer accidentally pays more than the amount required for the selected Service, the excess amount may be refunded after verification.

Applicable transaction or processing considerations may be handled on a case-by-case basis.

12. Payment Gateway Transactions

If payment is made through a payment gateway and the customer's account has been debited, but payment confirmation has not been received by NewCompanyAlerts.com, the transaction may require verification.

Where the payment is successfully received, the order may be processed according to the applicable Service.

Where the payment is not successfully received, the customer may need to resolve the transaction through the relevant payment provider or bank.

If a duplicate payment is successfully received, the duplicate amount may be refunded after verification.

13. Refund Request Process

Refund requests should be submitted by email to: [email protected]

The customer should provide sufficient information to allow us to identify and review the transaction, including where applicable:

• Customer name
• Email address
• Order details
• Payment date
• Transaction/reference ID
• Purchased Service
• Amount paid
• Reason for the refund request
• Relevant supporting information

NewCompanyAlerts.com may request additional information where reasonably necessary to verify the request.

Submitting a refund request does not guarantee that a refund will be approved.

14. Refund Request Time Limit

Refund-related requests should be submitted within 7 working days of the relevant payment or transaction, as applicable.

Requests submitted after this period may not be considered, except where NewCompanyAlerts.com determines otherwise based on the circumstances.

15. Refund Processing Time

Where a refund is approved, NewCompanyAlerts.com will generally process the refund within 7 working days from approval, subject to payment provider, banking and transaction-processing timelines.

The actual time taken for the funds to appear in the customer's account may depend on the relevant bank, payment gateway or payment service provider.

16. Refund Method

Where payment was made through a payment gateway, an approved refund will generally be sent through the same payment method used for the original transaction, subject to the capabilities and procedures of the relevant payment provider.

Where payment was made through a UPI QR or direct UPI payment, the customer may be required to provide valid bank account or UPI details to enable the refund.

Customers are responsible for providing correct refund information.

17. Subscription Cancellation

NewCompanyAlerts.com may provide monthly, yearly or other subscription packages.

Customers may request cancellation of their subscription.

Cancellation generally does not create an automatic right to a refund for the unused portion of a subscription.

Depending on the circumstances, subscription cancellation may be handled on a case-by-case basis.

Where appropriate, NewCompanyAlerts.com may allow the customer to continue using the Service until the end of the applicable subscription period.

18. Subscription Renewal

Subscription payments are handled manually.

A customer may choose whether to continue or renew a subscription by making the applicable payment for the next subscription period.

No automatic payment deduction should be assumed unless expressly agreed through an applicable payment arrangement.

19. Missed Subscription Data Delivery

Daily subscription data is generally scheduled for delivery between 9:00 AM and 11:00 AM IST. This is an estimated delivery window, not a guarantee. Delivery may be delayed or unavailable due to government website/server downtime, public holidays, manual processing, source unavailability or changes, third-party vendor/provider issues, maintenance, or other external/operational circumstances beyond our reasonable control. If a relevant government website or server remains unavailable for the entire day, that day's data may not be available.

No subscription refund is provided solely because of an external or operational delay or missed daily delivery. If the missed data later becomes available, NewCompanyAlerts.com may provide it later and may, at its discretion, extend the subscription period where appropriate. An extension is not automatic or guaranteed. These terms apply subject to any rights that cannot be excluded under applicable law.

The file type (including Excel/CSV), columns, fields, layout or structure may change because the data is compiled from government/public records, third-party vendors and other lawful sources whose formats and availability we do not control.

20. Promotional Offers

Promotional offers, discounts or special pricing may have separate terms and conditions.

Unless expressly stated otherwise, promotional purchases are subject to this Refund Policy.

The availability or continuation of a promotional offer does not create any automatic right to a refund or price adjustment.

21. No Refund for Customer's Change of Mind

A customer will generally not be entitled to a refund simply because they:

• Changed their mind;
• No longer require the data;
• Purchased the data for a different purpose;
• Decided not to use the data;
• Found another data provider;
• Did not use the delivered data; or
• Delayed their intended use of the Service.

22. No Refund for Unsuccessful Marketing or Business Activity

NewCompanyAlerts.com does not guarantee that purchased data will generate a particular number of leads, calls, enquiries, sales, conversions or revenue.

Failure to achieve the customer's expected commercial outcome is therefore not a valid basis for a refund.

23. Fraudulent or Unauthorized Transactions

Where a transaction appears fraudulent, unauthorized, suspicious or inconsistent with the information provided by the customer, NewCompanyAlerts.com may hold, review, suspend or cancel the related order while the transaction is investigated.

Any resolution will depend on the outcome of the review and applicable law.

24. Abuse of Refund Policy

NewCompanyAlerts.com reserves the right to reject refund requests where there is reasonable evidence of:

• Fraudulent activity
• Abuse of the refund process
• False or misleading information
• Repeated unreasonable refund claims
• Attempts to obtain data and subsequently recover the payment improperly

25. Unlawful Use, Misrepresentation and Customer Responsibility

Customers may purchase and use data only for lawful purposes and legitimate business activities, subject to applicable laws and the Terms & Conditions. Customers must provide truthful information about their identity, business and intended use when requested and must not obtain data by making false or misleading statements or concealing an unlawful purpose.

If a customer obtains data through misrepresentation or uses it for an unlawful, abusive, fraudulent or otherwise prohibited purpose, the customer is responsible for that conduct and its consequences to the extent permitted by applicable law. NewCompanyAlerts.com may suspend or terminate access, decline future orders and take other lawful steps where there is a reasonable basis to suspect misuse. A refund will not be granted merely because access is suspended or terminated due to the customer's breach or misuse, subject to any non-excludable rights under applicable law. This policy does not exclude any responsibility that cannot legally be excluded.

26. Refund Policy and Terms & Conditions

This Refund & Cancellation Policy forms part of the Terms & Conditions of NewCompanyAlerts.com.

In case of a conflict between this Refund Policy and the general Terms & Conditions regarding refunds or cancellations, the provisions of this Refund Policy will apply specifically to refund and cancellation matters.

27. Policy Changes

NewCompanyAlerts.com may update or modify this Refund Policy from time to time.

Changes may be published on the website together with an updated Last Updated date.

Customers should review the current Refund Policy before making a purchase.

28. Contact Information

For refund, cancellation or payment-related questions, please contact: NewCompanyAlerts.com

Email: [email protected]

Address: Mumbai, Maharashtra, India